FAQ

•    How many people can share a login?

  Each ticket purchased is for one individual, and they will receive one set of login credentials. For the best event experience, you’ll want every attendee to have their own login credentials so they can participate in breakouts and roundtable discussions with others. If you’re interested in having a team of people attend, we offer special group pricing here!

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•    What is the schedule for this event?

  Thursday & Friday
  
  11 am – 12:15 ET: Main Session
  12:30 – 1:15 ET: Groups
  1:15 – 2:15 ET: Breakout 1 + Q&A’s
  2:30 – 3:45 ET: Main Session
  4:00 – 4:45 ET: Groups
  4:45 – 5:45 ET: Breakout 2 + Q&A’s
  5:45 – 6:00 ET: Wrap Up
  
  *Can’t watch live? Keep your calendar blocked for November 16-22, 2020 for the re-stream of Youth Ministry Exchange exclusively that week.!

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•    What if we can't watch it live on October 22-23?

  Don’t worry! We’re restreaming the event for an entire week! You can watch it on-demand between November 16-22, 2020.

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•    Do I need to register for my breakout ahead of time?

  Nope! There are no limits on our breakouts, so simply click into your choice when the breakouts open. (You’ll also have access to all these breakouts after the event.)

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•    What time zone will this event be based in?

  Youth Ministry Exchange will take place in the Eastern Time Zone, however, we’ve picked the timeframe of 11am ET – 6 pm ET to allow for our friends on the West Coast to be able to participate as well! Check back in a few weeks to see our international streaming plan!

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•    What topics will be covered?

  We’re bringing experts, counselors, pastors, teachers, and more to bring insight into a number of topics. We’ll be unpacking concepts like understanding middle schoolers, how to deal with grief, and re-engaging your volunteers—just to name a few. A full list of topics and breakouts will be released soon!

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•    As a student, can I receive course credit for attending Youth Ministry Exchange?

  Yes! Please submit your request for credits by filling out the form at OrangeAcademics.com.

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•    How do I know if my internet speed is fast enough to stream this event?

  We recommend at least 4 Megabits per second (Mbps) of connection speed so you can enjoy the event with minimal interferance. To check your current speeds, go to SpeedTest.net.

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•    Will Orange Tour or National Youth Workers Convention still take place?

  No, Youth Ministry Exchange is taking place of Orange Tour and NYWC this year since these events needed to make the move to digital from in-person. That’s why we’ve partnered with Youth Specialties, Orange Students, DYM, and Fuller Youth Institute to give you one, must-see event.

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•    Is your webpage not acting right?

  Most issues with your event webpage not working as expected can be resolved by refreshing or reloading the page. You can also log out of the event and log back in. Our Partner Support teams are available to assist as well. Just use the chat feature found in the lower right corner of the page or email PartnerSupport@ThinkOrange.com

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•    Who should I contact if I have additional questions?

  During the event, use the chat feature in the lower right hand corner of your screen. You can also email us at PartnerSupport@ThinkOrange.com.